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How merdeka33 Handles Your Personal Information

Your account data belongs to you. This page explains what merdeka33 collects when you open an account, how that data is stored, and the rights you hold over it — including access, correction, and deletion requests.

Account data kept secureDANA, OVO, GoPay wallet info protectedYour right to access your dataClear deletion processIndonesia-region context
merdeka33 How merdeka33 Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

We handle your data across four clear areas — what we collect, how we secure it, how long we keep it, and who you contact when something needs to change. Each area is managed by a defined internal process, not a general policy gesture.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand lobby traffic patterns. You can manage cookie preferences in your browser settings at any time without affecting your account access.

Account Security Practices

Every account login is protected by OTP verification sent to your registered mobile number. If we detect an unfamiliar device or location, access is paused until you confirm identity through the OTP flow.

Data Retention Periods

Account registration data is kept for as long as your account remains active. Transaction records, including DANA, OVO, and GoPay payment references, are retained as required by applicable financial record obligations in eligible regions.

Requesting Changes to Your Data

To correct, update, or delete personal data we hold, contact support and verify your identity via OTP. We action confirmed requests in line with applicable local law and the timeline that law prescribes.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this policy, want to correct information on your account, or need to submit a deletion request, our support team handles privacy matters directly. Reach out through any of the channels below and state clearly that your query relates to personal data or account information. We aim to respond to all privacy-related requests within a reasonable time frame consistent with applicable local requirements.

Team online

Live Chat

Start a live chat session from your account dashboard. Select 'Account & Privacy' as the topic so the right team picks it up without delay.

Email Support

Send your privacy request to our support email address found in the account settings page. Include your registered name and the nature of your request.

In-App Help

Open the Help section inside your merdeka33 account on mobile, choose 'Privacy & Data', and submit your query. Responses arrive in the same thread.

Common Questions About Your Privacy on merdeka33

These are the questions our account holders ask most often about how their data is handled. If yours isn't covered here, reach out through live chat or email and reference 'Privacy Request' in your message.

We collect your name, email address, and mobile number at registration. If you add DANA, OVO, or GoPay as a payment method, we record the wallet transaction reference — not your PIN or full wallet credentials.

We share only what payment processors like DANA, OVO, and GoPay need to complete your transaction. We do not sell your data or share it with advertisers. Third-party access is limited and purpose-specific.

Contact our support team through live chat or email, state your registered name, and request a data summary. We verify your identity via OTP before releasing any account information.

Yes. Submit a deletion request through support, confirm your identity with OTP, and we process it in line with applicable local law. Some transaction records may be retained as required by financial obligations.

All stored data is SSL-encrypted. Account logins use OTP verification. If an unfamiliar device attempts access, your account is paused until identity is confirmed — this applies whether you're on mobile or desktop.

We use session cookies for login continuity and analytics cookies for lobby performance tracking. Both can be managed in your browser settings. Turning off analytics cookies does not affect your ability to log in or transact.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.